Terms and cancellation policy

Who these terms are between

These terms apply between you, the client, and The Bonding Corner — Psychology and Counseling, operated by Zahid Sohail, for services booked through bondingcorner.com.

The practice is online only and does not operate a consulting room or a walk-in address. Everything is handled by email, WhatsApp or the booking system, and support@bondingcorner.com is the address for anything formal.

• Trading name: The Bonding Corner — Psychology and Counseling.
• Operated by: Zahid Sohail, psychologist.
• Contact of record: support@bondingcorner.com.
• Services covered: everything booked or bought through bondingcorner.com, including sessions, packages and text chat plans.

What the service is

Online psychological counseling delivered by scheduled video call, audio call or WhatsApp text, in English, Urdu or Punjabi.

It is not an emergency or crisis service, it does not include prescribing, and it does not include written reports, certificates or legal or religious advice.

Eligibility

Sessions are arranged for adults aged 18 or over, booking for themselves. The practice does not accept clients under 18 in any format, and a booking made for someone under 18 will be cancelled and refunded.

Booking on behalf of another adult is possible, but the session is arranged with the person attending, and they have to want to attend.

Where a client is outside Pakistan, availability is confirmed before payment. Appointment times are set in Pakistan Standard Time.

Enrolled students aged 18 or over can ask for the student rate of Rs. 1,500 for a 60-minute individual session, on confirmation of enrolment. It is applied manually, so ask before booking.

Booking and payment

An appointment is confirmed when payment has been received and a confirmation has been issued. A message, an email or an unpaid request is an enquiry, not a reserved time.

Fees are those published on the fees page at the time of booking, charged in Pakistani rupees.

Payment is checked by hand rather than confirmed automatically, so there is a short gap between paying and being confirmed. Until you have the confirmation, treat the time as requested rather than held.

• Individual session: Rs. 2,000 for 60 minutes. Enrolled students aged 18 or over can ask for the student rate of Rs. 1,500.
• Couple session: Rs. 3,000 for 90 minutes.
• Text chat plans: from Rs. 1,000 for 7 days.
• Introductory call: free, 10 minutes, for first-time clients.
• Accepted methods: JazzCash, EasyPaisa and direct bank transfer to Meezan Bank, taken at checkout.
• Proof of payment: keep your transaction reference. If a payment does not show against your order, that reference is what resolves it.
• Paying from outside Pakistan: any transfer or currency-conversion charge is the payer’s, and the practice receives the amount net of it.

Rescheduling

An appointment can be moved free of charge with at least 24 hours notice, counted from the appointment time in Pakistan Standard Time. Send the request by WhatsApp or email. A reschedule is confirmed when the practice replies with the new time, not when the request is sent.

A single appointment may be moved twice. Beyond that, please cancel and book again once your availability is settled, so that a time is not held indefinitely against someone else who needs it.

• 24 hours or more before the appointment: moved free of charge.
• Less than 24 hours before: treated as a late cancellation, below.
• Times are measured in Pakistan Standard Time (UTC+5) whichever country you are in.

Cancellation, lateness and no-shows

Cancelling with at least 24 hours notice costs nothing. The fee is refunded in full, or the session is returned to your package unused.

Cancelling with less than 24 hours notice means the session is charged, because the time can rarely be filled at that notice. If you join late, the session still ends at its scheduled finish time. The practitioner waits 15 minutes, after which it counts as a missed session and is charged.

If the practitioner cancels, or a failure on the practice side prevents the session going ahead, you choose: the session is rearranged at no cost, or refunded in full. That choice is yours.

• Cancelled 24 hours or more ahead: no charge, full refund or session returned.
• Cancelled under 24 hours: charged in full.
• Nobody joins within 15 minutes: counted as a missed session and charged.
• Connection drops mid-session: reconnect, or switch to audio. If it cannot be restored within 15 minutes, the remaining time is rearranged at no cost.
• Practice cancels, or its connection fails: rearranged free or refunded in full, whichever you prefer.

Refunds

Refunds are available for anything you have paid for and not used. A session that has already taken place is not refundable, because the time and the work have been given.

Ask for a refund by WhatsApp or email. A decision is given within 7 working days, and payment is sent within 14 working days of that decision, by the same route the payment was made wherever the provider allows it.

• Session not yet held: refunded in full.
• Session already held: not refundable.
• Session missed without 24 hours notice: not refundable, because it is charged.
• Unused sessions in a package: refundable, calculated as set out below.
• Text chat plan not yet started: refunded in full. Once started, not refundable.

Packages

A package is paid for in advance and activates when the payment clears. Package sessions do not expire. There is no deadline by which they must be used, and a package can be paused for as long as you need.

A package can be refunded while sessions remain unused. Because the package price is discounted, the sessions already taken are recharged at the standard single-session rate and the balance is returned. You pay the normal price for what you used, and get the rest back.

• Example: you buy 8 individual sessions for Rs. 12,800 and use 3. Those 3 are recharged at Rs. 2,000 each, so Rs. 6,000, and Rs. 6,800 is returned.
• Example: you buy 6 couple sessions for Rs. 14,400 and use none. The full Rs. 14,400 is returned.
• A package is for the named client and is not transferable to another person.
• Unused sessions never lapse, so a refund is a choice rather than a deadline.

Text chat plan terms

A text chat plan runs for a fixed number of days on agreed working days, with replies sent within an agreed window. It is not a live chat and not a 24-hour service.

The reply days and the reply window are agreed with you in writing before the plan starts, so both sides know what to expect. A plan starts on the first agreed reply day after payment clears, not on the day you pay, and runs for its full number of days from there.

• 7-day plan Rs. 1,000, 14-day Rs. 1,800, 30-day Rs. 2,500.
• You may write whenever you like. Replies come on the agreed days.
• A plan can be paused once, for up to 14 days, if you ask before the pause begins.
• Not started: refunded in full. Once the first reply has been sent, not refundable.
• Not for anything urgent. Nothing written to the practice is monitored continuously.

Your responsibilities

A session depends on things at your end as much as the practice’s.

• Join at the confirmed time, from a place where you can speak privately.
• Give accurate contact details and, if you are abroad, your correct time zone.
• Do not record a session without the explicit agreement of everyone in it.
• Do not use the service for emergencies. Contact local emergency services instead.

Limits of the service

Counseling can help you examine and work on a pattern. No outcome, timeline or number of sessions is promised, and nothing on this site should be read as a guarantee of a result.

Where a concern needs medical assessment, medication, specialist treatment or emergency care, the practice will say so and the client is responsible for seeking that care.

Complaints

Complaints should be sent to the practice with a clear description and any relevant reference number.

Changes to these terms

The terms that apply to a booking are the ones published when the booking was made. When this page changes, its version date changes with it.